§1 Scope, Definitions

(1) FaMo – Clean, Owner: Ramineh Mohammadi, Im Hagen 4, 69181 Leimen, Germany (hereinafter referred to as “we” or “FaMo Clean”), operates an online shop for services at the website https://ramo-cleaning.com. The following general terms and conditions apply to all services between us and our customers (hereinafter referred to as “customer” or “you”) in their current version at the time of ordering, unless expressly agreed otherwise.

(2) “Consumer” within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that predominantly are neither attributed to their commercial nor their self-employed professional activity. “Entrepreneur” is a natural or legal person or a legal partnership that acts in the course of its commercial or self-employed professional activity when entering into a legal transaction, with a legal partnership being a partnership that is capable of acquiring rights and incurring liabilities.

§ 2 Formation of Contracts, Storage of Contract Text

(1) The following provisions regarding the conclusion of contracts apply to orders placed through our online shop at https://ramo-cleaning.com.

(2) Our product displays on the internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) When an order is placed in our online shop, the following regulations apply: The customer makes a binding offer to conclude a contract by successfully completing the order process provided in our online shop. The order process includes the following steps:

Selection of the chosen service(s), Adding products by clicking the corresponding button (e.g., “Add to Cart”, “Add to Shopping Bag”), Review of the information in the shopping cart, Accessing the order overview by clicking the corresponding button (e.g., “Proceed to Checkout”, “Proceed to Payment”, “Go to Order Overview”), Entry/review of address and contact details, selection of payment method, confirmation of terms and conditions and cancellation policy, If the agreed quality of the goods deviates from their usual quality and conditions of use, confirmation of a negative quality agreement, Completion of the order by clicking the “Buy Now” button. This constitutes your binding order. The contract is concluded when you receive an order confirmation from us within three working days at the email address provided.

(4) In the event of contract conclusion, the contract is concluded with FaMo – Clean, Owner: Ramineh Mohammadi, Im Hagen 4, 69181 Leimen, Germany.

(5) Before placing the order, the contract data can be printed out or electronically saved using the print function of the browser. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular order data, terms and conditions, and cancellation policy, is carried out by email after triggering the order by you, partly automated. We do not store the contract text after the contract has been concluded.

(6) Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g., “Back” button of the browser). They can also be corrected by aborting the order process prematurely, closing the browser window, and repeating the process.

(7) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by email, partly automated. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular, that it is not prevented by SPAM filters.

§ 3 Subject Matter of the Contract and Essential Features of the Products

(1) The subject matter of the contract in our online shop is:

The provision of services. You can find the specific services offered on our product pages.

(2) The essential characteristics of the services can be found in the product description. If the agreed quality of the goods deviates from their usual quality and conditions of use, this will be expressly indicated in the product description (negative quality agreement). If the customer has given their express consent to the deviation in quality, this defines the subject matter of the contract.

§ 4 Prices, Shipping Costs, and Delivery

(1) The prices stated in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.

(2) The respective purchase price is to be paid before delivery of the product (prepayment), unless we expressly offer purchase on account. The payment methods available to you are indicated under a correspondingly designated button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, payment claims are due for payment immediately.

(3) In addition to the prices indicated, shipping costs may apply for the delivery of products, unless the respective item is designated as free of shipping costs. The shipping costs will be communicated to you clearly in the offers, if applicable, in the shopping cart system, and in the order overview.

(4) All products offered are, unless otherwise stated clearly in the product description, ready for dispatch immediately (delivery time: [insert default delivery time]) after receipt of payment.

(5) The following delivery area restrictions apply: Delivery is made to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia.

§ 5 Right of Retention

(1) You may only exercise a right of retention if it concerns claims from the same contractual relationship.

§ 6 Right of Withdrawal

As a consumer, you have a right of withdrawal. This is governed by our cancellation policy.

§ 7 Language of the Contract

The language of the contract is exclusively German.

§ 8 Liability

(1) Subject to the following exceptions, our liability for breaches of contractual obligations and tortious acts is limited to intent or gross negligence.

(2) We are liable without limitation for slight negligence in cases of injury to life, body, or health or in cases of breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract in the first place, whose violation jeopardizes the achievement of the contract purpose, and on whose compliance you can regularly rely. This includes in particular our obligation to act and fulfill the service owed under § 3.

§ 9 Warranty

(1) The warranty is based on the statutory provisions.

(2) The warranty period for goods delivered to entrepreneurs is 12 months.

(3) As a consumer, you are requested to check the item/digital goods or the service provided for completeness, obvious defects, and transport damage promptly upon delivery and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.

§ 10 Final Provisions/Dispute Resolution

(1) German law applies. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn (principle of favorability).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods explicitly do not apply.

(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider’s registered office.